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Customer Care NORAM

Job ID: 39769  |  Location: Puebla, Puebla, Mexico

 

Provide outstanding customer service to meet the demand of the client´s requirements, by supplying purchase orders, analyzing the information and contributing to the business sales objectives with focus in NORAM Region.


Responsibilities

  • Create profile of new clients to the BU FM and maintain the SAP master data module SD.                                                                   
  • Creation of shipping instructions for new customers and updating them when the client's profile requires it."                                                           
  • Receive, register in SAP and confirm purchase orders from clients in the portfolio for the SAP system in the US10, CA10 and MX10 systems.                                                           
  • Ensure that the information in SAP for each sales order contains the necessary instructions for its correct dispatch.                                                                   
  • Ensure the correct flow of procedures related to the issuance of export documents.                                                             
  • Administration and update of intercompany prices quarterly.             
  • Validate sales forecast in conjunction with Noram Sales Manager & Inside Sales Coordinator.                                                                 
  • Forecast analysis, firm orders, consumption projection and lead time of railcars and trucks.                                                              
  • Ensure with planning the necessary conditions to define the product availability date and reorder point (Inventory policy).                                                         
  • Manage with planning the product availability date to supply orders that cause deviations to the frozen zone.                                                           
  • Request credit releases to GBS when there is blocking of sales orders to ensure the dispatch of the materials.                                                         
  • Ensure that there is a proper policy inventory level in distribution centers to avoid overstocking and stock out.                                                          
  • Coordinate with logistics positioning of dry vans, pneumatic trucks and railcars for domestic distribution in the US from DCs.                                                                     
  • Coordinate with logistics positioning of dry vans, boxcars & railcars for exports to the US and Canada from Mexico or US DCs.                                                                   
  • Follow-up to transport units to ensure delivery on time with customers.                                                                      
  • Request and keep track of intercompany materials coming from Europe to supply customers in the US and Canada.

 

Requirements

  • Degree in international business or logistics.
  • Minimum 3 years experience in Foreign Trade, Customer service, Incoterms, Payment Methods.
  • Knowledge of international trade agreements and export generalities.
  • English level at least C1 (complete interaction with USA and Canada).
  • Experience using SAP.
  • Experience using Office and anlytics with Excel.
  • Customer focus, Strategic thinking and planning, Orientation to continuous improvement, Decision making.

 

Our Offer

  • Competitive salary.
  • Direct hiring in a multinational company.
  • Benefits above the Law.
  • Superior Christmas Bonus.
  • Superior Vacation Bonus.
  • Food vouchers.
  • Savings Fund.
  • Medical Insurance.
  • Life Insurance.
  • Gym benefit.
  • Place of work: Puebla, Puebla.

 

Your Contact
Talent Acquisition www.clariant.com/careers

     

Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties


At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

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