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Cluster Manager Order Management

Job ID: 40692  | Location: Lodz, Poland, hybrid work

“Greater Chemistry – between People and Planet” – it is our Purpose which leads company’s Strategy:
      •  We are shaping the future with our customers. 
      •  We are accelerating innovation.
      •  We are leading the transition towards sustainability.
      •  We are building a culture of possibilities.
By joining us, you create an actual impact on sustainability, innovation, relations with the customers and development of your own career.

 

What will you be doing?

  • Ensure all the up-to-date operational procedures are maintained, documented and executed, all the operations adherence to the standardized process landscape
  • Handle client queries and escalations, ensure feedback to client queries within agreed turnaround time
  • Contribute to and / or lead implementation of quality / continuous improvement projects
  • Support and initiate process improvement initiatives and related projects, be proactive and creative on contributing ideas for service improvement
  • Manage and rate on employee performance, motivate, develop team members, arrange orientation programs and work out development planning
  • Attract and retain adequate people in the team and build-up know-how capability
  • Respond to critical vendor and internal client inquires (first level escalation cases)
  • Maintain positive work relationship with members of other teams in and outside of the SSC to whom information is provided or from whom information is gathered
  • Assist in establishing and maintaining strong, collaborative relationships with internal and external customers and ensure customer satisfaction.

 
What are we looking for?

  • University degree in Business Administration or Economics Sciences or in international shipping, forwarding or trade.
  • 5+ years solid experience in the business areas.
  • Preferably 2~3+ years in team management.
  • Strong operational management skills, with the ability to oversee daily processes, ensure SLA/KPI adherence, and maintain compliance with internal and external standards.
  • Ability to plan and manage team workload effectively, ensuring proper backup, knowledge transfer, and balanced task distribution.
  • Experience in process improvement and quality management, including initiating, leading, and implementing continuous improvement or efficiency projects.
  • Proactive and analytical mindset, capable of problem-solving, driving process excellence, and contributing to operational innovation.
  • Customer‑oriented - prioritize the needs and expectations of internal and external customers, proactively respond to their inquiries and escalations, and translate customer requirements into effective, sustainable solutions.
  • Effective communication and change management skills, adept at guiding teams through transformation, resolving conflicts, and promoting a positive, collaborative work atmosphere.
  • Excellent stakeholder management and communication abilities, effectively handling escalations, driving root cause analysis (RCA), and translating customer needs into practical, sustainable solutions.
  • Good respective SAP Module knowledge, Good knowledge of Excel, Word, Outlook.
  • Language skills: Fluent English ( knowledge of other languages will be an asset)
 


What’s in it for you?

  • Possibility to work in a Top Employer 2024 certified company.
  • A rewarding challenge to further develop your skills in a professional work environment.
  • An opportunity to be a part of the team with great enthusiasm for the business and for delivering top class services.
  • Career development within our organization.
  • Language bonuses.
  • Relocation packages.
  • Internal and external trainings.
  • Benefits such as sport card (Multisport), private health care, additional life insurance.
  • Hybrid work model.
  • Language courses.
  • Corrective eyeglasses refund.
  • Performance related yearly bonus.
  • Broad range of initiatives provided by Social Team (cultural, sporty, loan found, various contest, occasional bonuses etc.).
  • Discount card for the various restaurants.
  • Integrational team events.
  • Possibility to participate in the charity activities.
  • Excellent working conditions in Monopolis complex in Lodz (wheelchair accessible workplace).

 

Your Contact

Emilia Pietrzak-Kosiewicz Talent Acquisition Partner Telephone: +48 42 293 49 72 | mobile: +48 604262958| E-mail: emilia.pietrzakkosiewicz@clariant.com

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Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

 

 

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