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Order Management Specialist (m/f/d)

Job ID: 40952  | Location: Lodz, Poland, hybrid work | Pay bands: 5 063 - 8 439 PLN gross 

 

“Greater Chemistry – between People and Planet” – it is our Purpose which leads company’s Strategy:
      •  We are shaping the future with our customers. 
      •  We are accelerating innovation.
      •  We are leading the transition towards sustainability.
      •  We are building a culture of possibilities.
By joining us, you create an actual impact on sustainability, innovation, relations with the customers and development of your own career.

 

We're looking for a Process Specialist to join our Order Management team. We believe in putting our customers first and are seeking individuals who share our commitment to providing outstanding service through effective communication, problem-solving, and a proactive approach to meeting customer needs. If you have experience in Customer Service, but also import/export area we will be happy to invite you to our process!

 

 

What will you be doing?

  • Drive end-to-end process improvement initiatives and daily operational activities. 
  • Maintain effective communication with internal and external customers. 
  • Support and initiate process improvement projects. 
  • Ensure compliance with regulations and organizational guidelines. 
  • Provide backup support for team members and facilitate knowledge transfer. 
  • Execute work shadowing sessions and training activities. 
  • Build and maintain strong customer relationships. 
  • Foster a problem-solving culture and drive continuous improvement.
 


 
What are we looking for?

  • University degree in Business Administration, Economic Sciences, or international shipping/forwarding/trade. 
  • 2 year of experience in Customer Service Desk and import/export area. 
  • SAP module knowledge and proficiency in Microsoft Office (especially Excel). 
  • Excellent communication skills. 
  • Customer-centric mindset and ability to translate customer needs into solutions. 
  • Problem-solving abilities with a proactive approach to process improvement. 
  • Experience in a Shared Service Center environment is desirable. 
  • Language skills: English - B2 level required
 


 
What’s in it for you?

  • Compensation Structure Components: base salary determined individually based on experience, skills, and role alignment; performance related 8% yearly bonus.
  • Benefits: internal and external trainings, language courses, sport card (Multisport), private health care (Medicover), additional life insurance, corrective eyeglasses refund, discount card for the restaurants.
  • Relocation package adjusted to your current location.
  • Working environment: hybrid work model at the Monopolis complex in Lodz (wheelchair accessible workplace).
  • Social culture: integrational team events, broad range of initiatives provided by Social Team, possibility to participate in the charity activities.
  • A rewarding challenge to develop your skills and career in a professional environment as part of an enthusiastic team dedicated to delivering top-class services.

 

 

Your Contact

Emilia Pietrzak-Kosiewicz 

Talent Acquisition Partner

Telephone: +48 42 293 49 72 | mobile: +48 604262958| E-mail: emilia.pietrzakkosiewicz@clariant.com

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Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

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