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HR Services Hub Analyst II - Americas

Job ID: 41128  |  Location: Mexico City, Mexico City, Mexico | Work Model: Hybrid 

 

Responsible for the delivery of complex transactional and informational services to his/her internal and external customers. He/she oversees the efficient and effective resolution of all inquiries received through the Ticketing tool and transactions within the defined service scope.

The position responds for the resolution of complex employee related inquiries and works closely with the HR Services Hub Team Leader or Head of Region HR Service Hub, HRBPs / HR Consultants and HR Vendors as defined in the respective the HR documentation. His/her role also includes tasks related to HR system data maintenance and handling of payroll, time / absence, benefits & pension activities as well global service delivery (Organization & Position Management, HR Knowledge Management Database, Learning Administration, HR Data Quality Management and Compensation, Awards and Mobility administration).


Responsibilities

  • Handles simple employee inquiries allocated in the ticketing tool queue. Provides resolution in a timely manner or forwards employee related questions to the respective queue.  Informs requestor about the status of request upon enquiry.                                 
  • Responsible for follow-ups on ticket’s pending inputs and closure. Ensure timely and accurate resolution of all inquiries and requests.                                            
  • Provides direct response to the requester (telephone, email) and informs requestor about inquiry status.  Individually answer & respond to high percentage of inquiries with limited escalations.        
  • Utilize knowledge management and case management instructions to address, track and resolve HR customer inquiries within the SLAs.                
  • Understand scope of services and escalates items to Tier 2 as defined. Investigates requests which cannot be resolved by analyzing the nature of the request and routing to appropriate Tier 2 support.
  • Can serve as contact to HR Vendors (e.g. Payroll, Time, ...) and other stakeholders (employees, managers, Local HR Partner, CoEs, ...).
  • Provide guidance to employees and managers on self-service transactions.
  • Perform simple process administration in his/her area of responsibility, being local relevant, such as: payroll, time / absence, benefits & pension activities, and global service delivery (Organization & Position Management, HR Knowledge Management Database, Learning Administration, HR Data Quality Management and Compensation, Awards and Mobility administration).

 

Requirements

  • College Degree or bachelor’s in business administration, HR, Finance, Economics, or related areas.
  • Minimum 2 years’ experience in the field of personnel administration, desirable inside HR HUB shared services.
  • Experience handling payroll in Americas countries (Colombia is a must).
  • Advanced or intermediate english with strong conversational skills.
  • Solution-driven, good communication and interpersonal skills, team & customer oriented, good listen skills, assertiveness, proactivity, detailed-oriented and able to prioritize and manage multiple tasks effectively.
  • Ability to work effectively in an environment subject to changing priorities and short deadlines.
  • Experience with Migration of HR processes from countries to a Regional HR Hub.
  • Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems.

 

Our Offer

  • Direct hiring at a leading multinational chemical manufacturing company.
  • Competitive salary.
  • Benefits above the legal minimum.
  • Major medical insurance.
  • Food vouchers.
  • Higher vacation bonus.
  • Higher vacation days.
  • Higher Christmas bonus.
  • Savings fund.
  • Life insurance.
  • Gym benefit.

 

Your Contact

Talent Acquisition Clariant www.clariant.com/careers

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Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.


At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status, age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive. 

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