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Head of HR Services HUB Americas

Job ID: 40852  |  Location: Mexico City, Mexico City, Mexico

 

Manage the HR Service Hub team focusing on the delivery efficiency, efficacy and the experience of candidates, employees and former employees of Clariant. Accountable for the delivery of all HR services provided via HR Service Hub, such as: Employee Service/Data Mgmt. & support, Payroll, Time Mgmt., Absence Mgmt., Benefits & Pension, Local HR Reporting, Risks & Compliance and elements part of a global service delivery (e.g. Org. Mgmt. maintenance, HR data quality assurance, HR Knowledge Management, Compensation activities, etc...). Ensures continual improvement of HR service delivery through the monitoring of defined SLAs and KPIs for the Region HR Service Hub. Manage escalations, employee inquiries and serve as a SME (Subject Matter Expert) on a wide range of HR topics.


Responsibilities

HR Service Hub Management

  • Define, design, develop, manage and deliver all HR transactional processes through employee life cycle        .
  • Accountable for the delivery of all HR services provided by the Region HR Service Hubs    .                                  
  • Define and monitor measures and metrics in alignment with defined SLAs and KPIs.                                 
  • Ensure appropriate performance of the HR Services Hub organization.                           
  • Enforces evolution towards standardization and consistency of performance in HR Service Hubs processes.
  • Create and promote a culture of continuous improvement within the team and actively seek and encourage opportunities for process improvements.

HR Service Delivery improvement​

  • Support the design, application and continual improvement of HR processes.                                           
  • Define, track and improve a set of process SLAs and KPIs clearly indicating overall end-to end process performance.
  • Manage ticketing system improvements  .                                              
  • Continuously scout for innovative solutions that significantly improve Region HR Service Hub delivery.
  • Engage and deliver training & capability of HR personnel over HR processes.                                           

SME, Escalation, Documentation and Relationship Management​

  • Provide Audit support within HR community.                                          
  • Serve as a SME (Subject Matter Expert) on a wide range of HR topics.                                                   
  • Assist in establishing and maintaining strong, collaborative relationships with internal and external customers and ensure customer satisfaction.                                  
  • Taking care about work atmosphere / creating proper work atmosphere by proper behaviour / approach / attitude
  • Ensure that all appropriate HR documentation is updated.                                              
  • Maintain positive work relationship with members of other teams in and outside HR to whom information or service is provided or from whom information / service is gathered.                                                           

People Management & Communication​

  • Lead and develop subordinate team and ensure continuous development.                                                           
  • Manage demand and ensure alignment with all relevant stakeholders (CoE´s, Tech. & Solutions Teams, GHRPB, Region HR Advisory, IT, Employees and Managers).                                                      
  • Manage interface within HR Areas for service delivery purposes, outside HR (e.g. IT) and within the team: HR Technology, HR Analytics and HR Solutions.                                                         
  • Secure efficient communication process between CoE´s, HR Service Hubs, GHRPB, Region HR Advisory and outside HR regarding service delivery.

 

Requirements

  • Master or bachelor’s in business administration, HR, Process Management (Black Belt, 6 Sigma) or Project Management.
  • Minimum 5 years’ experience in various fields of Business Administration, HR, Consulting or Process Management.                       
  • Desirable working experience at SSC (Shared Service Center) with end-to-end HR process understanding, having managed a team and management of the design and transition/implementation of HR SSC.
  • Surround HR operational excellence, process design & improvement management experience and best practices (6 sigma or Business Analysis).                                   
  • Good knowledge of SuccessFactors, SAP ERP HCM, surrounding HR systems environment, MS Office Standard Tools (including SharePoint, Visio, Project, Think Cell, ...) and others.
  • Stakeholder management, solution-driven, conceptual, strategic & analytical thinking, hands-on, drive for results, flexibility, leadership skills and responsiveness.
  • English language skills for advanced & global communications.

Note: Please submit your CV in English to be considered for this position. 


 

Our Offer

Company culture

  • Inclusive workplace culture that celebrates diversity
  • Flexible work arrangements to support work-life balance
  • Speak Up Culture
  • Commitment to sustainability and ethical business practices

Benefits

  • Direct hiring in a multinational company
  • Competitive salary and direct hiring in a multinational company.
  • Global environment.
  • Benefits above the Law.
  • Superior Christmas Bonus.
  • Superior Vacation Bonus.
  • Food vouchers.
  • Savings Fund.
  • Medical Insurance.
  • Life Insurance.
  • Gym benefit.
  • Company car.
  • Medical chekup.
  • Company management bonus.
  • Hybrid work (3 days office & 2 days HO).
  • Offices in Tecnoparque CDMX North.

 

Your Contact
Talent Acquisition Clariant www.clariant.com/careers

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Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.


At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status, age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive. 

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