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Process Specialist CSD

Job ID: 41257  |  Location: Shanghai, Shanghai, China | Work Model: Hybrid 

 

Total Target Cash Compensation: ¥213,000.00  – ¥284,000.00


Responsibilities

a. Transaction Processing

  • Process Catalyst CSD transactions including sales order processing (create, change, reject) in SAP according to established Clariant rule sets
  • Monitor open orders for issues related to master data, pricing, blocks, invoicing, and documentation
  • Handle CRM alerts with customer-centric attitude to support customer satisfaction
  • Process standard order delays, quality issues, complaints or claims following established procedures

b. Performance Standards

  • Meet defined SLA/KPIs for assigned operational activities
  • Communicate order status updates to customers and internal stakeholders as required
  • Escalate issues to Team Lead when delays or claims arise

c. Process Compliance

  • Follow current operational procedures and standardized process guidelines
  • Maintain operational compliance with all regulatory and internal/external guidelines
  • Support audit activities as required

d. Team Support

  • Provide backup support to team members as per aligned backup structure
  • Participate in knowledge transfer sessions

 

2. Process Improvement

a. Support continuous improvement initiatives by identifying process inefficiencies and suggesting improvements

b. Participate in process optimization projects as assigned

 

3. Stakeholder Management

a. Maintain professional communication with customers and internal stakeholders

b. Respond to customer inquiries on routine matters following established guidelines

c. Contribute to positive work atmosphere through professional behavior and collaborative attitude


 

Requirements

  • College degree in Business Administration or Economics Sciences or in international shipping, forwarding or trade
  • 2+ years solid experience in the business areas.
  • SAP Module knowledge, good knowledge of Excel, Word, Outlook
  • Language skills: Fluent Japanese and English to assure proper process execution.
  • Functional Skills: process execution; process understanding, harmonization & optimization

 

Our Offer

  • A rewarding challenge to further develop your skills in a professional work environment
  • Career development within our organization
  • Possibilities to expand your knowledge, expertise, and language skills in an attractive, global working environment.
  • Competitive benefits, e.g., company shuttle bus, working meal, transportation allowance, supplementary medical insurance, annual physical examination, annual leave, annual sick leave.  We’ll be happy to share more information during recruitment process.
  • Performance related yearly bonus
  • Total Target Cash includes base salary and annual bonus; final offer based on skills and experience.
  • Hybrid work model
  • Differential integrational occasions, e.g, Annual Dinner, or Family Day, or Outing, or Social Clubs, or inhouse GYM.

 

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Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.


At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status, age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive. 

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