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Customer Service Specialist

Job ID: 40882  |  Location: Shanghai, Shanghai, China


Responsibilities

Order Management & Fulfillment

  • Ensure accurate and timely processing of all sales orders to meet customer requirements
  • Follow up on shipping details to ensure orderly fulfillment of sales orders according to Standard Operating Procedures (SOPs)
  • Handle customer inquiries professionally and coordinate with responsible parties to meet customer needs
  • Execute system and technology requirements to support efficient operations

Cross-Functional Coordination

  • Coordinate with credit management and local finance teams on customer payment-related issues
  • Support sales force and local Supply Chain Management (SCM) on material planning and stock optimization within the region
  • Collaborate with Sales, Finance & Accounting departments on managing bad payers and overdue accounts

Customer Issue Resolution

  • Manage customer complaints and follow up with Quality Management/Quality Assurance teams via QNS in a timely manner
  • Process return orders and rebates according to standard operational procedures
  • Maintain and manage customer/material-related databases with efficiency and accountability

Customer Advocacy

  • Display customer advocate leadership in all interactions
  • Act as a proactive problem solver for customer challenges
  • Demonstrate accountability for actions and follow-through on commitments

 

Requirements

Education

  • Bachelor's degree required
  • CET 6 (College English Test Band 6) minimum

Experience

  • Minimum 2-3 years of customer service-related experience and background
  • Experience with order fulfillment processes preferred
  • Previous experience in a chemical company is an advantage

 

Our Offer

  • A rewarding challenge to further develop your skills in a professional work environment
  • Career development within our organization
  • Possibilities to expand your knowledge, expertise, and language skills in an attractive, global working environment.
  • Competitive benefits, e.g., company shuttle bus, working meal, transportation allowance, supplementary medical insurance, annual physical examination, annual leave, annual sick leave.  We’ll be happy to share more information during recruitment process.
  • Performance related yearly bonus
  • Hybrid work model
  • Differential integrational occasions, e.g, Annual Dinner, or Family Day, or Outing, or Social Clubs, or inhouse GYM.

 

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Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.


At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status, age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive. 

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