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Customer Experience Mgr APAC

Job ID: 41391  |  Location: Tokyo, Tokyo, Japan | Work Model: Hybrid 

 

The Customer Experience Manager APAC oversees the end-to-end Order-to-Cash process for the BU Catalysts division, serving as the main point of contact for Sales and customers. The role ensures orders are managed accurately and on time, while leading a regional team and driving continuous process improvements.


Responsibilities

  • Order-to-Cash Management: Own the full O2C process, ensuring order accuracy, proper backlog management, and timely delivery
  • Customer & Sales Support: Act as the single point of contact for customers and Sales, handling escalations and ensuring timely resolution
  • Cross-functional Collaboration: Coordinate with global and regional stakeholders to support business and financial targets (OTIF, Revenue Projection)
  • Team Leadership: Influence and collaborate with the GBS regional team through regular performance dialogues and coaching
  • Process Improvement: Identify gaps and drive continuous improvement initiatives using Lean Six Sigma methodologies
  • Quality & Compliance: Conduct Root Cause Analysis, maintain process documentation, and ensure adherence to Clariant SOPs and best practices

 

Requirements

Education

  • University degree in Business Administration, Finance, Economics, or related field
  • Equivalent work experience and expertise will also be considered

Experience

  • Minimum 3+ years in Customer Service or Order-to-Cash
  • Basic understanding of Import/Export and financial business context
  • Experience in Supply Chain Management and/or Manufacturing/Operations (preferred)
  • SAP Sales & Distribution (SD) and Material Management (MM) experience (desirable)

Skills

  • Proficient in Microsoft Excel, Word, and Outlook
  • Fluent in English and relevant regional languages
  • Strong analytical and critical thinking capabilities
  • Strategic planning and execution abilities
  • High attention to detail and process accuracy

Important Notice for Applicants: This position does not offer support for relocation from overseas or for obtaining a work visa. Therefore, only candidates who hold Japanese nationality, a valid work visa, or permanent residency in Japan will be considered. Relocation support within Japan is available.


 

Our Offer

給与
経験やスキルを考慮し当社規定によって決定
賞与：基礎賞与年 2 回 業績賞与（グローバルボーナスプラン）年 1 回 

就業時間

労働時間区分：フレックスタイム制 コアタイム：有 10:30 15:30
フレキシブルタイム ：有  7:00～10:30 、15:30～20:00
標準的な勤務時間帯： 9:00 17:30  休憩時間 1 時間残業⽉ 10～20 時間程度
 
休⽇‧休暇
年間休⽇： 125 ⽇（2025年）
年間有給休暇： 15 ⽇～20 ⽇ （下限⽇数は、⼊社 3 か ⽉経過後の付与⽇数 となります ）
その他特別休暇、傷病休暇、積⽴休暇、永年勤続休暇
 
福利厚⽣
住宅⼿当
通勤⼿当
在宅勤務制度（ハイブリッド勤務）
カフェテリアプラン制度
確定拠出年⾦制度
総合福祉団体保険
定年後再雇⽤制度、自社持株制度（日産化学）
 
試⽤期間
有り（ 3 か ⽉）

 

Your Contact

人事担当　篠原・中澤

Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.


At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status, age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive. 

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